Forward

I thrive working in a team that is encouraging and supportive, an environment that is challenging and requires creative problem solving and thinking on my feet. I have over four years’ experience working in customer service & administration, I study a Bachelor of Business and Creative Industries & have a keen interest in technology.

Key Strengths

• Well-developed interpersonal skills, great at making customers feel at ease both over the phone and in person.
• Strong work ethic, committed to seeing goals to completion.
• Reliable and trustworthy, always punctual and well presented.
• High attention to detail, striving to perform tasks to the highest possible standard.
• Possesses a high degree of initiative and self-motivation and enjoys the challenge of a demanding work environment.
• Capable of handling multiple tasks and communicating effectively with all levels of management, clients and team members.
• Readily adapts to fast paced and ever-changing working environments - innovative and solution focussed.

Career Summary

Monte Ale House - Bar Staff, March 2018 - May 2018

Bayside Hapkido - Martial Arts Instructor, June 2015 - Ongoing

Master Admin Services - Accounts Clerk, May – December 2017

Tea-Cup Cottage - Disability Support Worker, April – September 2016

Angus & Robertson - Retail Assistant, November 2014 – February 2017

Education & Training

Bachelor of Business and Creative Industries
Majoring in Advertising, Media Planning and Music Production
Queensland University of Technology – 4th year student

OP 6 and Queensland Certificate of Education (QCE)
Faith Lutheran College, graduated 2014
Maths B, Information Technology Systems, Physics, Music, English, Business Organisation Management

Employment History

Monte Ale House - Bar Staff/Retail
March 2018 - April 2018

I worked both behind the bar, and also covered the retail side of the connected bottle shop. I really enjoyed the fast paced environment of working behind the bar, and became familiar with a wide range of beers and wines.

Responsibilities
Handling cash
Preparing drink orders for customers
Taking and delivering food orders

Bayside Hapkido - Martial Arts Instructor
June 2015 - Ongoing

I have been a student and teacher of the martial art Hapkido for 9 years. I enjoy teaching students and helping them develop their individual skills, particularly through the belt testing process. I am passionate about ensuring students meet the high standards I hold for the quality of techniques.

Responsibilities
Teaching techniques to up to 35 students per class (aged from 5 to 60)
General business administration

Master Admin Services - Accounts Clerk
May – December 2017

I enjoyed working with a range of diverse clients and gaining a more granular understanding of the administrative sides of large businesses. Most importantly, I enjoyed being able to work as a team with my co-workers to deliver the highest quality of service to clients and being able to feel valued as an employee.

Responsibilities
Account reconciliation
Reporting and data analysis
Paying invoices
Providing over-the-phone customer service
Data entry into Xero

Tea-Cup Cottage - Disability Support Worker
April – September 2016

I worked as a carer for young people with disabilities aged between 5 and 17, and enjoyed the extremely rewarding nature of the work. I worked with a wide range of differently abled children, from mild speech disorders to debilitating mental and physical conditions.

Responsibilities
Providing care for children with disabilities
Incident reporting
Preparing shift summaries for client
Transporting clients to and from care
Administering medicatio
De-escalating high conflict situations

Angus & Robertson - Retail Assistant
November 2014 – February 2017

This was my first job and I quickly progressed from simply working the cashiers to doing stocktakes, opening and closing as a keyholder, doing the daily cash floats, and doing the banking.

Responsibilities
Invoicing orders
Customer service and sales
Primary store keyholder
Cash handling
Coordinating author events

Technical Skills

• Microsoft Suite including: Word, Excel, PowerPoint, Publisher – High level
• Xero Accounting Software – High Level
• Static and Dynamic Website Design & Development - High Level
• Adobe Professional Suite including: Photoshop, Dreamweaver, After Effects, Premiere - High Level
• Music production software including: Ableton Live, FL Studio, Logic Pro, Pro Tools, Max MSP - High Level

Qualifications

Class “C” car licence (Green P plates) and own transport
Responsible Service of Alcohol (RSA)
Responsible Service of Gambling (RSG)
Adwords Fundamentals Certificate
Working with Children Blue Card
Barista Basics Certificate
Hapkido – Black Belt

Referees

Nathan McDonald
Hapkido Instructor and Business Coach
Black Belt Business
Phone: 0413 327 283

Catherine Davenport
Manager
Angus & Robertson
Phone: 0418 315 913